If your question is not answered here please don't hesitate to contact us. We are happy to discuss any query you might have.
Website Questions
Why can't I have
items shipped to my country/location from the website? Do you ship to Europe?
The e-store function of our
website is currently limited to shipping within the United Kingdom. If you are
outside the UK and/or your location is not available as a shipping option,
please contact us to discuss the options. We distribute across Europe but that
is not done via the website. We are happy to explain the options for non-UK
orders via email/phone.
Why are complete wheelchair
mounts marked as Not Available Online?
While most of the items on the website are available for online purchase within
the UK (including Floor and Desk Mounts), complete Wheelchair Mounts cannot be
added to the cart for direct online purchase. This is done for wheelchair compatibility:
There are many makes and models of wheelchair with different frame shapes,
sizes and mounting locations. Sometimes a new model of a wheelchair might have
the same name as the older model but the frame design can be different. In addition,
individual users may require different mounting approaches.
In order to ensure that a supplied wheelchair mount is fully compatible with the wheelchair it is to be used on we ask that you contact us via email or phone to discuss the mounting. We will then be able to supply the mount with a frame clamp suitable for your wheelchair.
Why am I having trouble logging in to my account?
On April 1st 2021 we launched a new website. With a new database system in place, customer account data from the old website was not carried over. If you have not yet created an account on the new website you can do so here or in the checkout process.
Mount Questions
Will Daessy Mounts
fit any wheelchair?
Daessy mounts can be fitted to
most wheelchairs. We have a wide range of clamps in different sizes and shapes
to fit most wheelchair makes & models. Because of their design there can be
limitations with some wheelchairs on which style of mount is suitable. If you
let us know the make and model of your wheelchair we can advise you
appropriately. Unfortunately there are some wheelchairs that it is just not
possible to attach a mount to, sometimes for safety reasons. If we consider the
wheelchair to be unsuitable we will always say so. Safety is a priority.
What if I have a
wheelchair that is not suitable for any mount to be attached?
In these cases we can offer a
floor standing mount (rolling mount), where the chair can go right up to the
mount. Or possibly a deskmount may be an option.
Can we attach a
mount onto a walking frame or standing frame?
In most cases we would not
recommend this in view of safety issues. It might be possible with some larger
and heavier frames. If you are thinking about a mount in these situations
please contact us so we can talk through in detail with you.
Do you come out and
do assessments before we order a mounting system?
This is not something we do as
a general rule. We have experience of mounting onto many wheelchair makes
& models and with digital photographs by email we can usually address any
specific situation. If we did come out to do an assessment there would be a
charge in line with our fitting fee.
We have an old
mount, now we have a new wheelchair and new communication aid. Do we have to
buy a new mount?
You may not need a new mount
but you will need a mounting plate on the back of the new device (it may be
supplied with one). Depending on the styles of the old and new wheelchairs you
may not need to buy a full replacement mount, it may be possible to just
replace some of the components (particularly the frame clamp). Email us with a
photograph and details of the new wheelchair and send us photographs of the
mounting components you have. We can then advise you on how to proceed.
We have lost some
parts of our mount, do we need to buy a new one?
Probably not. All parts of our
mounts can be purchased separately. If you are unsure about what you need
please send us a photograph of the parts you still have and we can tell you
what new components you will need. In most cases we can also supply
replacements for lost screws/bolts/pinch clamps/swivel clamps etc so it may not
be necessary to buy a full replacement component.
I work in an
assessment centre. Do you come out to do training and is there a charge?
We are happy to come out and
do a training session for an assessment centre or similar organisation. There
is no charge for this (unless overnight accommodation is required in which case
we may ask for a contribution to those costs). We prefer to do a training
session for a small group of 5-10 people.
We need to assess
lots of clients and recommend mounting equipment. Do you supply an assessment
kit so we can try different mounts with our clients?
Yes, assessment kits are not
shown on our website but we can put together a kit with different mounts and
extra frame clamps, tubes etc. Some assessment centres supply the clients from
the kit and order replacement components from us to restock. If you are
interested in a kit please contact us and we can put together a quotation for
what will best suit your needs.